Privacy Policy

Welcome

Coinage Exchange ("we", "our", "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including currency exchange and money transfer services ("Services").

1. Information We Collect

We may collect the following types of personal information:

2. How We Use Your Information

We use your information for the following purposes:

• •To provide, operate, and maintain our Services
• •To process transactions and transfers
• •To comply with legal and regulatory obligations (AML, CTF, KYC)
• •To verify your identity and prevent fraud
• •To communicate with you regarding transactions, updates, and promotions (if opted-in)
• •To improve our Services, website, and user experience

3. How We Share Your Information

We may share your personal information with:

• •Regulatory and law enforcement authorities as required by law
• •Banks, payment processors, and financial institutions to process transactions
• •Service providers and contractors who help operate our Services
• •Other parties where required for fraud prevention, investigations, or legal purposes

4. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

However, no system is completely secure, and we cannot guarantee absolute security of your information.

5. Data Retention

We retain your personal information for as long as necessary to:

• •Provide our Services
• •Comply with legal and regulatory obligations
• •Resolve disputes and enforce agreements

Once no longer required, your personal information will be securely deleted or anonymized.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• •Access the personal information we hold about you
• •Request corrections or updates to your information
• •Request deletion of your personal information (subject to legal obligations)
• •Object to certain processing or request restrictions

To exercise your rights, please contact us at support@coinageexchange.com.au.

7. International Transfers

If we transfer your information outside Australia, we ensure that appropriate safeguards are in place to protect your privacy in accordance with applicable laws.

8. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance user experience, analyze usage, and provide targeted promotions. You can manage cookies through your browser settings.

9. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with the "Effective Date" updated. Your continued use of our Services constitutes acceptance of the updated Privacy Policy.

11. Contact Us

Have questions about your privacy or how we handle your data? We're here to help.